Refunds & Returns
All Biogen online orders are fulfilled via Dis-Chem Pharmacies (Pty) Ltd, therefore any returns and/or refunds would be facilitated by Dis-Chem Pharmacies (Pty) Ltd accordingly.
It is important to note that your Dis-Chem order reference should be used when querying an order with Dis-Chem Pharmacies (Pty) Ltd, and not the initial Biogen order reference we provided (to prevent any confusion in assisting with your refund and/or return).
*Please contact email@example.com if you are unsure of what your Dis-Chem order reference is, and have not received it with the order in question.
Can I return my online purchase?
Dissatisfied with your purchase?
If you are for any reason dissatisfied with an item purchased from our Online Store, you may return it to any Dis-Chem store for a full refund, replacement or exchange, provided you have the original tax invoice, and items are returned within 6 (six) months of purchase and that the product has not expired within such time.
Should you not have an invoice?
We will be happy to exchange your purchase at the current price if items are returned within 6 (six) months of purchase, provided that the product has not expired within such time or has not been tampered with.
Health and hygiene is our priority
For hygiene and health reasons; clothing, gym equipment and accessories may not be returned and/or exchanged once they have been worn and/or used.