If you are for any reason dissatisfied with an item purchased from our website you may return it to any Dis-Chem store for a full refund, replacement or exchange, provided you have the original tax invoice, and items are returned within 6 (six) months of purchase, provided that the product has not expired within such time.
Should you not have an invoice, we will be happy to exchange your purchase at the current system price. For hygiene reasons earrings for pierced ears may not be returned or exchanged. Gift cards purchased will not be refunded. If you you have not received your Gift Card, please contact us within one month to re-issue. Please phone Customer Services on 0860 347 243 to find the store nearest you. We do not guarantee that you will be automatically refunded. The decision to refund is solely at the discretion of the manager of the store where you return the product, having inspected the condition of the item returned.
Please note: Dis-Chem will not accept any returns of any products of which the packaging has been removed, opened or tampered with, any products of a personal nature due to hygiene and sanitary considerations or any pharmacy products due to pharmacy law requirements. Refunds are bank dependent and may take up to 10-14 working days to reflect.