Delivery

Products made available on this website at www.biogen.co.za (the “Site”) are solely fulfilled via Dis-Chem Pharmacies.  Deliveries will take place within 4-7 working days from when your order has been placed and paid for. We reserve the right to change our lead times over high volume periods such as Black Friday and Christmas week. (We deliver only within the Republic of South Africa).

Delivery Times

  • We deliver Monday to Friday, between 08:00 and 17:00.
  • No deliveries will be made on weekends and public holidays.
  • We will try at all times to effect deliveries within the stated time.

Delivery Costs

  • Delivery is free for orders above R600.
  • Orders under R600 are charged at a flat rate of R60 per delivery.
  • We reserve the right to limit quantities of any items sold within the Site.

Receipt of Your Goods

  • For verification purposes, the person accepting delivery at the delivery address may be required to produce a form of identification.
  • Any other person than yourself who receives the products at the delivery address is presumed to be authorised to accept the delivery on your behalf.
  • Please arrange that you or your authorised representative is available to accept your purchases at the delivery address and that appropriate access will be made available.
  • On delivery, we will require you or your authorised representative to sign and print your or their name on a duplicate copy of the delivery note, to confirm receipt.
  • On delivery of the order to the specified delivery address, you will receive our delivery note showing the items delivered, any non-available items, the delivery fees, Value-Added Tax and the amount debited from your payment card.
  • Should no-one be in attendance at the time of delivery, the driver will keep the products and leave a notice at the delivery address to this effect. The delivery service will attempt to contact you in order to arrange for an alternate delivery time.
  • We reserve the right to charge an additional delivery fee should it be required.
  • Our liability for failing to deliver the products timeously is limited to delivery being affected at a later agreed time at no additional charge.

Order Availability

Unfortunately some items may not be in stock at the time you place the order.

In the event that we cannot deliver your goods within the stated time, our fulfilment agents from Dischem Pharmacies will contact you to make alternative arrangements or if necessary process a refund of the particular order in question.

Areas with Extended Lead Times

Some areas require our courier partners to travel a little further to get your order to you. Please expect a longer lead time on your order, if you are situated in the following areas:

  • Aggeneys
  • Alexander Bay
  • Barkly West
  • Belmont
  • Bolokanang
  • Bona-Bona
  • Bongani
  • Bothithong
  • Bray
  • Breipaal
  • Calvinia
  • Campbell
  • Cassel
  • Gata-Iwa-tlou
  • Grootwater
  • Hebron Park
  • Heunaar
  • Hondeklip Bay
  • Jenn-Haven
  • Kameel
  • Kamieskroom
  • Kgokgole
  • Koopmansfontein
  • Kraankuil
  • Kraankuilstasie
  • Kutlwano
  • Longlands
  • Louwna
  • Madibeng
  • Moroka
  • Morokweng
  • Perdeberg
  • Piet Plessis
  • Poffader
  • Port Nolloth
  • Proteaoff
  • Riverton
  • Salt lake
    Sonderwater
    Springbok
    Steynville
    Tidimalo
    Tlhakalatlou
    Tosca
    Tseoge
    Windsorton